Frequently asked questions

Your VA works remotely as a dedicated member of your team — managing your inbox and calendar, preparing documents, keeping your CRM clean, generating leads, building automations or producing design and web work, depending on the skill set you need. You give direction; we handle recruitment, training, quality control and HR.

The Philippines has one of the world's largest English-speaking professional workforces, a strong service culture and decades of experience supporting Western businesses. Combined with our Swiss management layer, you get dependable talent at a cost that makes delegation worthwhile for SMEs.

Yes, by arrangement. Manila is 6 hours ahead of Switzerland and its neighbouring countries in summer and 7 hours in winter. Most of our VAs work a shifted schedule that overlaps your morning, so tasks are done when you start your day and you can still talk live before lunch.

No. All our VAs work in fluent business English only — they do not speak German, French or Italian. They are a strong fit for work that runs in English: international clients, suppliers, English-language tools and internal teams that already use English.

Every VA signs an NDA and confidentiality agreement. We set up access with role-based permissions, password managers and two-factor authentication, never shared logins. We can sign a data processing agreement aligned with the Swiss nFADP and, where applicable, the GDPR.

Soon after your discovery call: we shortlist candidates, you interview your favourites, and your VA starts with a structured onboarding and a 7-day trial.

Tell your account manager. We'll address the issue quickly and, if needed, replace your VA at no extra cost under our replacement guarantee — with a handover so your workflows don't stall.

No long-term lock-in. Plans run month to month after the 7-day trial, with 30 days' notice. You can scale hours up or down as your business changes.

Your VA's dedicated hours, recruitment and vetting, onboarding, a dedicated account manager, quality reviews, HR and payroll in the Philippines, equipment and backup internet requirements, and our replacement guarantee. No hidden placement fees.

Your VA starts working on real tasks. If you're not satisfied within the first 7 days, tell us and we'll either rematch you or end the engagement.

Yes. You can move between Starter and Growth hours or add VAs as your needs change.

Prices are shown in CHF excluding VAT where applicable.

Your VA logs time against tasks in a shared tracker, and you receive a weekly (Growth and Team) or monthly (Starter) summary.

For defined projects — a website build, an automation set-up, a lead list — we can quote a fixed price. Use “Request a quote” and describe the scope.

Yes. We agree working hours with you during onboarding, and your assistant aligns their schedule so they are available when you need them, including Central European Time.

Yes, subscriptions such as Zapier or Make are held in your name so you keep ownership of your workflows and data. Your assistant can recommend the most cost-effective plan for your volume.

You do. Domains, hosting and platform accounts stay in your name, and all files and designs produced for you belong to your business.

It helps, but it is not required. If you do not have guidelines yet, your designer can document your existing colours, fonts and styles into a simple brand guide first.

Only if you want them to. Many clients start with drafts for approval and then allow direct replies for routine topics once the tone and rules are agreed.

Any recurring, process-driven task is a strong fit, such as data entry, document formatting or scheduling. We help you document the process during onboarding so quality stays consistent.

We follow the approach you approve and work with business contact data for B2B outreach, including opt-out handling. You remain responsible for confirming your outreach meets the Swiss FADP and, where relevant, GDPR.