Terms of Service

These terms govern the services provided by Swiss Virtual Assistant (“we”, “us”) to business clients (“you”). Individual offers or service agreements take precedence over these terms.

1. Services

We provide remote virtual assistant services through dedicated professionals based in the Philippines, managed by us. The scope, hours and plan are defined in your order or service agreement. Our services are administrative and operational support; we do not provide legal, tax, accounting or financial advice.

2. Trial, term and termination

New engagements start with a 7-day trial. After the trial, plans run month to month and can be terminated with 30 days' written notice to the end of a month.

3. Fees and payment

Fees are stated in CHF and invoiced monthly by email. Payment is due by the date shown on the invoice.

4. Your responsibilities

You provide clear instructions, timely access to the tools and information needed, and remain responsible for decisions taken on the basis of the work delivered, including review of any communication sent in your name.

5. Confidentiality and data protection

We keep your information confidential and ensure our staff are bound by confidentiality agreements. Where we process personal data on your behalf, we conclude a data processing agreement in line with the Swiss nFADP and, where applicable, the GDPR.

6. Replacement guarantee

If a VA leaves or is not a good fit, we provide a replacement at no extra charge within a reasonable period, including a handover.

7. Governing law and jurisdiction

These terms are governed by Swiss law. Place of jurisdiction is the registered office of Swiss Virtual Assistant.