Social Media Management
Content calendars, scheduling, community management and reporting for the channels that matter to you.
Customer Support
Friendly, fast customer support your clients will notice
Customers expect timely, helpful answers. Your support assistant responds to email and chat enquiries using your knowledge base and policies, escalating complex cases to you. Warm Filipino service culture meets clear Swiss-standard processes.
What your VA delivers
- Email and live chat responses within agreed response times
- Ticket tagging, prioritisation and escalation to your team
- Knowledge base articles and saved replies for common questions
- Order, refund and account enquiries handled per your policies
- Weekly summaries of recurring issues and customer feedback
Tools we use
- Zendesk
- Freshdesk
- Gorgias
- Intercom
- Help Scout
- Gmail
Who it's for
Ideal for e-commerce brands, SaaS companies and service businesses with growing enquiry volumes.
Popular with: E-commerce, Healthcare & clinics, Hospitality
What changes for you
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Faster replies to customer enquiries
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Consistent answers in your brand voice
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Insight into recurring customer issues
How we get started
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Step 1
Discovery call
A free 30-minute call to map your tasks, tools, schedule and goals.
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Step 2
Match with your VA
We shortlist pre-vetted VAs who fit your skills, industry and time zone.
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Step 3
Onboarding & trial
Structured onboarding, secure access set-up and a 7-day trial on real work.
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Step 4
Ongoing support & review
Weekly check-ins, a monthly review and continuous improvement.
Customer Support: FAQ
Do you offer phone support?
This service focuses on email and chat support. If you need phone coverage, let us know and we will discuss whether it can be arranged for your situation.
Can support cover weekends?
Coverage hours are agreed during onboarding. Extended or weekend schedules can be discussed based on your needs and assistant availability.
Related services
Bookkeeping Support
Non-advisory bookkeeping support: data entry, receipt handling and reconciliation prep in Bexio, Abacus, Xero or QuickBooks.
Content Writing & SEO
Blog posts, website copy and on-page SEO that help the right customers find and trust your business.
Ready to delegate customer support?
Tell us what you need. We'll match you with the right VA.