Customer Support
Email and chat support handled courteously and quickly, following your policies and tone of voice.
E-commerce Support
Run a smoother online shop with dedicated e-commerce support
Online stores need constant attention, from product data to order updates. Your assistant keeps listings accurate, processes orders and maintains your store across platforms. You spend less time in the back end and more on growing sales.
What your VA delivers
- Product listing creation with descriptions, images and attributes
- Marketplace listings on Galaxus and other channels
- Order processing, tracking updates and returns coordination
- Inventory and pricing updates across your sales channels
- Store maintenance: collections, discounts and content updates
Tools we use
- Shopify
- WooCommerce
- Galaxus
- Canva
- Google Sheets
- Gorgias
Who it's for
Ideal for online retailers and brands selling through their own store and marketplaces.
Popular with: E-commerce
What changes for you
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Accurate listings across every channel
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Orders processed promptly and reliably
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More time to focus on growth
How we get started
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Step 1
Discovery call
A free 30-minute call to map your tasks, tools, schedule and goals.
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Step 2
Match with your VA
We shortlist pre-vetted VAs who fit your skills, industry and time zone.
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Step 3
Onboarding & trial
Structured onboarding, secure access set-up and a 7-day trial on real work.
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Step 4
Ongoing support & review
Weekly check-ins, a monthly review and continuous improvement.
E-commerce Support: FAQ
Can you manage listings on several platforms at once?
Yes. Your assistant can keep product data consistent across your own store and marketplaces, using spreadsheets or integrations to reduce duplicate work.
Do you handle physical shipping?
No. Our assistants work remotely and handle the digital side of orders, such as processing, tracking updates and coordinating with your logistics partner.
Related services
Social Media Management
Content calendars, scheduling, community management and reporting for the channels that matter to you.
Bookkeeping Support
Non-advisory bookkeeping support: data entry, receipt handling and reconciliation prep in Bexio, Abacus, Xero or QuickBooks.
Ready to delegate e-commerce support?
Tell us what you need. We'll match you with the right VA.